Shipping Policy

Below you will find the average delivery time for all our packages: 

- Once an order is placed, we take 1 - 3 working days to process the order. During the week 

it takes one working day, but if you order on a Friday evening or at the weekend it may take 

a little longer. 

- Once your order has been processed, it will be dispatched, and delivery takes an average 

of 8 - 12 working days. 

We strive to make the ordering and delivery process as easy as possible for our customers. 

However, if you have any questions or further concerns, please do not hesitate to contact 

our customer service team. Below we explain how your order will be processed and 

Delivered. 

Placing an order 

The ordering process at Shop name is as simple as possible. First, you need to go to the 

product page and add the product you want to your shopping cart. To do this, click on the 

black "Add to cart" button. 

Here it is important to check that you have selected the correct variants. If everything is in 

order, click on the "Proceed to checkout" box. On the information page, you will need to 

enter the correct address details. Make sure that all the information is correct. When this 

information is filled in correctly, you can click on the "Continue shipping" button. 

On the "Dispatch" page you have the opportunity to check the address data you have 

entered. It is also pointed out that every shipment is sent completely free of charge. As a 

token of our appreciation to our customers, we always pay the shipping and delivery costs. 

You can now proceed by clicking on the "Proceed to payment" box. 

In the payment options you have the choice between different payment methods. At 

hellostella.com, all payment options are SSL-encrypted, which means you can always rely 

on a secure payment environment. 

- Klarna (deferred payment) 

- Credit card (AMEX, Mastercard, Maestro, Visa) 

- Paypal account 

- EPS 

- Immediately 

Once you have selected the correct payment method, you will need to click on the 

"Complete Order" box and you will be redirected to your chosen payment method. Follow the 

instructions on this page to complete your order. In the unlikely event that you have any 

problems with your order, you can always contact us. 

Shipping costs 

We cover the shipping costs for every order. All of our products are delivered to your door 

100% free of charge. There is also no minimum order quantity required. 

Shipping your order 

Have you found the perfect look or accessory on our website? Then you want to enjoy it as 

soon as possible! That's why we make sure your order is processed and shipped as quickly 

as possible. 

To ensure that we can charge fair prices for our products, we have chosen to collect parcels 

in large quantities and ship them all at once once we have reached our minimum quantity. 

We hope for your understanding and willingness to help us create a better and healthier 

world. 

Please note: Like many other online shops, we are very busy and there may be delays due 

to the Corona crisis. Please take this into account when placing your order. We will do our 

best to ship your order as quickly as possible. 

To ensure your order is dispatched today, please contact us by email. Our service team will 

be happy to advise you on the right solution. 

As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance about your cancellation.  

In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation.  

Consequences of withdrawal  

If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract and receipt of the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.  

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.